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Lefrik

Of course!
Lefrik virtual shop doors are always open.
Only you must be registered if you wish to order.

Complete the form from "Join us!" (at the bottom of the home page). If you already have an account, enter in 'My Account' and click Subscription.

It's simple.
You need to log in and access to "My Account". In "My details" area you can modify or add personal and contact data.

You can cancel your subscription to our newsletter in the "Subscription" under "My Account".
Check the box "No" and click the button "Save Changes".
You can also modify or cancel your subscription via the link at the bottom of all our newsletters.

After logging in, you have to follow these simple steps:

- Go to "My Account" and click on the "Change Password".
- Type your new password, checking it for accuracy.
- Click "Submit". Your new password is ready!

To access your account, you must write the email with which you registered and the password you chose.

If you forgot your password, you must follow these steps:
- Click "Login".
- Then click on "Forgot Password".
- Type your contact email, where you will receive an email with a code that will have to copy and a link you have to click.
- In this link, enter your email again and the code received.
- Finally, type your new password, checking it for accuracy.
Your new password is ready!

If you want to delete your account, you must write to our customer service. Once discharged, we delete the entire order history, promotional codes and remove personal data from our database.

1 - Please check the spam tray you used when registering.
2 - Check your account registration email is well written.

If you still don't receive our emails, please contact our customer service department at help@lefrik.com.

Purchase

Lefrik is a Spanish company with an international vision. Therefore gives you the opportunity to buy their products from any country.
If you buy from a country that does not appear in our list, please contact us at help@lefrik.com.
For more information, click here.

Remember: to buy in Lefrik you must create an account.

You must take the following steps:
- Choose the product that you like.
- Add it to the basket.
- When you have everything you need, you must click on the "Checkout".

If you want to track your order, you should contact us to help@lefrik.com. We will text you indicating the shipping tracking number for the package assigned by the courier company for the delivery of your item(s). Thanks to this number, you can track the status of your order at any time by directly accessing the courier company's website.

To view your past orders, you must log in to "My orders" through the 'My Account'.

Lefrik.com store is open 24 hours, 365 days a year.

Once you have processed your order, you can not cancel because the payment was made with the bank.
But you can write to help@lefrik.com indicating your order number (shown on the number in the order confirmation email) so we can proceed to refund the same way you paid.
If you have additional questions, you can browse our return policy by clicking here.

No, you can call us if you have any doubt but not order this way. You can shop online or visit one of our shops.

Inside the basket summary of your order (and confirm it before) you can add or remove the products you want.
You can delete items that do not want as long as you have not processed / completed order.

Before finalizing your purchase, you should check the discount code. The discount is calculated automatically.
The discount codes will promptly send them through our newsletter or can occur in the home of our site.

Yes, so you will not have to re-enter your details each time you buy products Lefrik.
Also you can follow your orders, change your personal information and if you have not already done so, subscribe to our newsletter.
You can create your account by clicking at "Create account" at top of the site.

As a online store, we make specific promotions and discounts, so the prices of our products may vary.
As stated in the General Conditions, we do not refund the difference.

Products

In the Lefrik online store you can find products such as suitcases, bags, toilet bags and backpacks to all kinds of bags to help organize your luggage.
It also offers bags with multiple pockets ideal for storing your computer, notebooks, pencils and phone.

You can find Lefrik products on our store located in C/Colón 4, Madrid, or in any of our Resellers.

Lefrik products are timeless so will replace the majority.
We offer a wide range of products so little by little new collections will enter or will expand some product categories.
If there were no stock, it would retreat from the web.

We will try to replace most of our products.
If you like an item of Lefrik, you can send us your email by clicking 'Notify me when product is available again'. We will notify you when the product come back to stock.

Payment

In Lefrik.com you can pay by credit card or debit card (Visa and Mastercard). Or use the Paypal secure payment method.

Yes, you can buy with confidence. We have resources that ensure the safety of your purchases and your data.

If you want the invoice of your order, you must write to our Customer Service Request in the subject invoice and your order number. Do not forget to state tax data within the message.

It can be for the following reasons:
- The card may be expired. Check the validity date of your card.
- You have reached the limit of the card. Check with your bank card has not exceeded the amount allowed to make purchases.
- Verify that the data entered is correct and that all fields are filled in correctly.

Yes, you write an email with the subject to help@lefrik.com with order number and stating in the body of the message the name and all fiscal data.

Return

Once we receive your order in hand, you have 14 working days to claim your refund.

You must take the following steps:
- You must return the product in its original packaging.
- Write an email to our customer service department to request a refund.
- Upon receipt of the package, we will send you a confirmation email.

We reserve the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were received.

If you don't have received an email confirming receipt of your return, it means you have not yet reached the package to our offices. But after a few days if you still do not hear from us, write to our customer service department.

After receiving the package and checked the condition of the product, proceed to refund. This process can take up to 10 days.

Return the value of the products but not the postage, except in cases where the articles have become defective or that the order is wrong. Shipping charges for returns on the Iberian Peninsula (Spain and Portugal) also will be charged.

For more information about Return Policy, click here.

The costs of returns in the remaining places will be borne by the user.
For more information about Return Policy, click here.

Shipping

Lefrik is a Spanish company with an international vision. Therefore gives you the opportunity to buy their products from any country.
Our rates vary according to destination. For more information click here.

Depending on destination, delivery can take between 2 and 15 days. Will be held Monday through Friday from 9 hrs. to 19 hrs. at the address given at the time of purchase.
Notwithstanding the foregoing, compliance with such terms also depends on third parties. In these cases, Lefrik.com could not guarantee a period of less than 15 days. For the purposes of the provisions of the Revised General Act for the Protection of Consumers and Users approved by Royal Legislative Decree 1/2007 of 16 November letter should be understood as the delivery date Lefrik.com compromised.
For more information on shipping, click here.

You can receive your order in the place you want (home, work ...). Our delivery schedule is Monday through Friday from 9hrs to 19hrs.
To see the list of countries and conditions of delivery, click here. We do not deliver to PO boxes or hotels.

Lefrik guarantee a delivery of up to 72 hours (3 days) in Spain mainland and Portugal mainland, although we can not always ensure delivery within 24 hours. Delivery time varies with the other destinations. To see all the conditions, click here.

Yes, in our site products appear as they are in reality (color measurement information, materials ...). However there may be variations in products with traditional processes.

You have the possibility to create multiple delivery addresses and choose the one that best suits you at the time of purchase. We do not deliver orders to PO boxes or hotels.

You must contact us by writing an email to help@lefrik.com. We will reply as soon as possible to proceed to collect the order.

You must contact us by writing an email to help@lefrik.com. We will contact you as soon as possible to proceed with the delivery of the item that was missing in your order.

Lefrik takes care of all details and we only sell products in perfect condition, so if, exceptionally, you get an item in poor condition, please contact our customer service department at help@lefrik.com.

We have different rates depending on the destination. Click here to see all options.

At the end of your purchase, you can only choose a delivery address. To receive our products in different locations, you must make a separate order for delivery address.